At OnitaFinds, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our return and refund policy below.
1. Returns
1.1 Eligibility for Returns
- Items must be returned within 30 days of receipt.
- Products must be unused, unopened, and in their original packaging.
- Clearance or final sale items are not eligible for return unless they arrive damaged or defective.
1.2 Return Process
- To initiate a return, contact us at support@onitafinds.com with your order number and the reason for the return.
- Once your return is approved, you will receive instructions on how and where to send the item.
1.3 Return Shipping
- Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.
- We recommend using a trackable shipping method to ensure the safe return of your item.
2. Refunds
2.1 Refund Eligibility
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7-10 business days to the original payment method.
2.2 Non-Refundable Items
- Shipping fees are non-refundable.
- Items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error are not eligible for a refund.
3. Exchanges
3.1 We do not offer direct exchanges. If you need a different product or size, please initiate a return for the original item and place a new order for the desired item.
4. Damaged or Defective Items
4.1 If your order arrives damaged or defective, please contact us at support@onitafinds.com within 7 days of receipt with photos and a description of the issue.
4.2 We will arrange for a replacement or provide a full refund for damaged or defective items.
5. Contact Us
If you have questions or need assistance with a return or refund, please reach out to us:
OnitaFinds
93 Thomas Ave., Murrells Inlet, SC 29576, USA
Phone: (410) 557-3400
Email: support@onitafinds.com
Thank you for shopping with OnitaFinds. We appreciate your business and are committed to ensuring your satisfaction!